We ease your mind
24/7 Operations & Support
When time is of the essence, our Operations and Support delivers fast and expert solutions to critical event-streaming problems.
For businesses seeking a long-term, strategic approach to managing Kafka and Strimzi, our operations service provides the expertise to optimize and maintain your Kafka infrastructure.
Operation Service
RapidStream
Immediate assistance for urgent event-streaming issues requiring swift resolution.
Kafka Operations
Long-term support and management of your Kafka infrastructure to ensure seamless performance and scalability.
Supported Stack (and more)
It's burning now!
RapidStream: we help you now!
When time is of the essence, our RapidStream service delivers fast and expert solutions to critical event-streaming problems.
Key Features:
- Immediate Action: Designed for urgent issues that need resolution NOW.
- Comprehensive Diagnosis: We identify the root cause, whether it’s network-related, system misconfiguration, or software integration challenges.
- Swift Resolutions: Tailored solutions to restore operations quickly while minimizing downtime.
- Post-Resolution Support: Ensuring stability and preventing recurrence with improved monitoring and alerting. For a long-term solution we suggest our Kafka Operations Service
We help you Long-term
Operations Service
For businesses seeking a long-term, strategic approach to managing Kafka, our operations service provides the expertise to optimize and maintain your Kafka infrastructure.
Professional Level (Business Hours)
Scope of Service:
- Troubleshooting and diagnosis of errors in supported Kafka Environment.
- Guidance on installation, configuration, and daily operation.
- Clarifications on Kafka functionality and usage as documented.
- Prompt issue resolution or effective temporary workarounds to minimize downtime.
Service Level Agreement:
- Response Time: Guaranteed response within 4 hours of request.
- Availability: 9 hours a day, Monday to Friday (8:00 – 17:00), excluding public holidays in Bern and Switzerland.
- Contact Options: Reach us via email or chat for prompt assistance.
Premium Level (24/7)
Scope of Service:
- Exclusive Kafka Operations: Focused on Kafka systems, guiding teams through the issues.
- Architecture Support: Plan and design scalable, future-proof Kafka environments.
- Application Enablement: Build and operate robust Kafka-based solutions independently.
- Maintenance, Monitoring, and Reporting: Proactive monitoring to detect and address issues early.
- 24/7 troubleshooting and incident response for supported Kafka systems.
- Guidance on configuration, scaling, and operational best practices.
- Rapid resolution or temporary workarounds to ensure business continuity.
- Priority access to Kafka experts for critical issues.
Service Level Agreement:
- Response Time: Guaranteed response within 2 hours of request (depending on urgancy)
- Availability: 24/7 all year long also during holidays
- Contact Options: Reach us via email or chat for prompt assistance.